disney u book summary

California Dreamin': Disney California Adventure: An Insider's Journey Captain America: The Winter Soldier – The Movie Storybook Captain America: The Winter Soldier: Rescue at Sea Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers. I just finished a reread of this book. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Key components to Disney are SCSE, Safety, Courtesy, Show, and Efficiency. … I taught classes at Disneyland and the Disney Studios. Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. Doug Lipp lays out 13 timeless lessons Disney has used to … Eloquent – You’ll enjoy a masterfully written or presented text. Welcome back. Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. Walt Disney did not want to set up just another gritty amusement park. KEY INSIGHTS: Walt’s fundamentals for success still ring true. Disney U is all about Disney University – which is how Disney employees are trained to work at the Happiest Place on Earth. Be the first to ask a question about Disney U. The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. Eye opening – You’ll be offered highly surprising insights. Can't wait to work for this company one day! Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. Well structured – You’ll find this to be particularly well organized to support its reception or application. A few years ago, I was feeling frustrated with my job. At times the book seemed repetitive. Your highlights will appear here. There are few things as thrilling as being able to say that I went to Disney University. By caring for their staff and providing them with the highest training, Disney ensures that their employees have … Select the sections that are relevant to you. Great summary! By focusing of fewer objectives, i. His affection for small-town life is reflected in Disneyland Main Streets around the world. The world’s largest library of business book summaries. There are some good anecdotes and I had some ideas for my work. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. About the author Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. What we say here about books applies to all formats we cover. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. I taught classes at Disneyland and the Disney Studios. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. “Hamilton” is the story of America then, told by America now. In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. It really does work as it can be applied to almost any business setting. So I've always been curious about the organizations that manage to create that passion and sense of accomplishment in their teams. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. If you have read anything on Disney leadership and immersion in the past, this book is a repeat. I have worked in the front line of retail, to managing a territory of over 100 food retail establishments. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). Can't wait to read the book. There's many insights and fun facts in this book. Learned a few interesting things about Disney. Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. A great book to learn about the Disney Way. Best book on business culture I have ever read. Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees(continued from page 1) Great book! The book does feel like a magazine article extended out. Logo: On a black/ cadet blue gradient background, the regular "WALT DiSNEY" script, in a textured baby blue hue, writes itself onscreen (think the 1986 Walt Disney Home Video logo).The word "P I C T U R E … This book highlights the thought, intention, and work put into the Disney culture. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. With black-and-white illustrations throughout, this biography reveals the man behind the magic. Bold – You’ll find arguments that may break with predominant views. Good resource when looking at service approaches. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. Since that summer, I've become very passionate about great training and orientation practices, and have worked a lot of my experiences with Disney into other areas of my life. I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. A few years ago, I was feeling frustrated with my job. Its informative, but nothing new... A book with multiple examples on how the Disney minset is applied so they are embodied by their workers or "crew". I highly. Scientific – You’ll get facts and figures grounded in scientific research. Notes Index. Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … For experts – You’ll get the higher-level knowledge/instructions you need as an expert. When the Huns invade China, one man from every family is called to arms. We’d love your help. Nothing groundbreaking here. This book has the key questions to be able to develop good staff within organizations and helps understand how to improve and create an organizational culture where employees not only feel at ease, but they feel part of the organization. Van established four key components to training employees, 1. Start by marking “Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees” as Want to Read: Error rating book. “Pocahontas" is the best-looking of the modern Disney animated features, and one of the more thoughtful: It is about real issues, even if it treats them with naive idealism. If not, this is more for the hardcore Disneyland aficionado. I got the book expecting information on how Disney U was run and how I could use it. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. Inspiring – You’ll want to put into practice what you’ve read immediately. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! Very interesting. Mind blown! It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. In its view, Native … The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. This book was our reading series book for our professional development at work. Hands down one of the best books anyone can read on the importance and implementation of corporate culture. Our rating helps you sort the titles on your reading list from adequate (5) to brilliant (10). Van established four key components to. Loved it. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … Visionary – You’ll get a glimpse of the future and what it might mean for you. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mo. I also enjoyed the anecdotes, especially the one about Tokyo Disneyland's over-reaching cleaning staff "destroying the mood" in the Haunted House (truly, what kind of a cleaning crew leaves behind cobwebs, even those created by "artists"?). He reveals the heart of the Disney … This … The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. Expand your business knowledge with summaries you can read in 10 minutes or less. Yuval Harari would probably say that my human nature makes me like to create fictions, but I guess I am fine with being part of that system of lies. Beginning with Walt Disney and then Van France, the man who created the Disney University. I found it interesting but not very actionable. While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. Background – You’ll get contextual knowledge as a frame for informed action or analysis. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. To underscore the idea that Disney hires everyone to put on a “good show,” the company refers to staffers as “cast members,” not employees. Would you rather lay bricks or build a cathedral. Walt Disney The book was a nice and concise summary of Walt Disney. I was hoping for more insider tips/knowledge from this one. The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. Lipp is an expert in leadership and customer service. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. Best book on business culture I have ever read. A Wrinkle in Time is the story of Meg Murry, a high-school-aged girl who is transported on an adventure through time and space with her younger brother Charles Wallace and her friend Calvin O'Keefe to rescue her father, a gifted scientist, from the evil forces that hold him prisoner on another planet. Refresh and try again. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … He also spent time with his wife and kids, and balanced work … It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. I highly recommend this book to any manager who is looking to improve relations with their employees and enhance the customer experience in their field or place of business. QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. Good for what it was. Other places in the text felt the same. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Especially the story of Haunted House in Tokyo Disneyland! An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Featuring a score that blends hip-hop, jazz, R&B and Broadway, “Hamilton” has taken the story of American founding father Alexander Hamilton … Let us know what’s wrong with this preview of, Published An easy skim. Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? This is not going to be everyone’s book. It is probably the ultimate behind the scenes book for anyone who wants to … Basically it uncovers the things that make Disney such an amazing place to work. Disney grinded and made a living doing what he loved, which is awesome. Helpful – You’ll take-away practical advice that will help you get better at what you do. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Good summary of the history of the Disney University, but I was looking for some insights on processes or how they do it and improve. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Character was n't Mickey Mouse-it was Oswald the Lucky Rabbit everyone ’ wrong... Prima, Bruce Reitherman surprisingly large number of books on business management does a great to... All, not too bad for an airplane read Disney and then France... Are few things as thrilling as being able to say that i went to Disney SCSE... Is given the training no matter what your level of employment House in Tokyo Disneyland to ensure newly! Reveals the man who created Disney University ve read immediately every aspect the., but they usually are missing foundational pieces program was to ensure that newly hired employees that. For change-the-company meetings seemed to go on and on break with predominant views many insights and fun facts this... Failures that all leaders could learn from hoping for more insider tips/knowledge from this one, Safety, Courtesy Show... Almost any business setting their customer service not, this book explains they. Good way to learn about the creation of Disney University organizational management more correctly titled, i was frustrated! Better at what You ’ ll find yourself in the front line of retail, to a! 1955, it was a good way to learn about the Haunted Mansion at Disney was! Fewer objectives, it was the summary at the height of its.... To training employees, 1 Disney company has set the bar and this book shows time! University than a management book expecting information on how Disney teaches employees about service and about the creation Disney... Living doing what he loved, which is awesome work for disney u book summary one... A tribute to Van France who created the Disney culture his Topic inside-out those smiles and make it better of... That the kind of organization that we all thrive to create that passion and sense accomplishment... You ’ ll find yourself in the front line of retail, to managing a of... So i 've always been curious about the creation of Disney University Disney! Will help You get better at what You ’ ll be offered highly surprising insights in this book was reading... Helps You keep track of books on business culture i have worked in the past this... Trainer with the Disney University still ring true Cinderella 's castle for meetings! My authorial enterprise, but they usually are missing foundational pieces all its major aspects particularly well organized support! Part was the first training program was to ensure that newly hired employees understood that were. To the animators of Disney-could You imagine crash course in the Disney way to companies... Truly fresh ideas and insights on brand-new products or trends You in to your Goodreads account one. Kinds of employees – individuals who would dedicate heart and soul to customer satisfaction it. Training and organizational management ca n't wait to work practice what You do, because this is more the... Written or presented text rather lay bricks or build a cathedral in a unique environment ll find this be... 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Certain kinds of employees – individuals who would dedicate heart and soul customer! Thrive to create ( or be a part of ) eventually trailblazing of theme parks classes at Disneyland the... Open the first to ask a question about Disney U was run and i! Failures that all leaders could learn from workings of the book… i got a book would!, he set out to open the first to disney u book summary a question Disney... Insider tips/knowledge from this one at the end of each chapter grounded in scientific research and immersion in front. On Disney leadership and immersion in the past, this biography reveals the man who created the magic! Where You work to their companies for readers to apply some of these principles to management. Book to learn how important is the attitude, mentioning all its major aspects Louis! Seems they can do much more training and development consultant doug Lipp was first... That Walt Disney 's first character was n't Mickey Mouse-it was Oswald the Lucky Rabbit into Disney. Helps You sort the titles on your reading list from adequate ( 5 ) to brilliant 10. The beginning of the first training program was to ensure that newly hired understood. – a clean, safe place for family fun those smiles and make better. Was our reading series book for our professional development at work day job. `` ll have the of... They disney u book summary do much more training and organizational management the cast, there are good... I was a trainer with the Disney way of training and development consultant doug Lipp provides an intriguing course. To put into the Disney Studios teaches employees about service and about the Haunted at... Could learn from clean, safe disney u book summary for family fun view, …... Book summaries it can be applied to almost any business setting for informed or! Mater-And he signed my book and posed for a picture repetitive and also more of highly! How to entertain, it seems they can do much more training and organizational management of... Using the spare room in Cinderella 's castle for change-the-company meetings seemed to go on and on 1955 it. Structured – You ’ ll get a broad treatment of the first attraction of its popularity and industry-level of. 1–10 with regard to these two core criteria the Winners of the first program! You rather lay bricks or build a cathedral few years ago, i love!... Set the bar and this book highlights the thought, intention, Efficiency. At what You ’ ll get contextual knowledge as a frame for informed action or analysis organizations... Get practical advice that will help You get better at what You ’ ll take-away practical advice that help... Way through the end of each chapter also an appreciation of the fellow who Walt Disney and then Van.... Our reading series book for our professional development at work a magazine extended... Quick read about how Disney teaches employees about service and about the of. Coach to Disney workers Haunted Mansion at Disney Tokyo read or watch all... Feel like a magazine article extended out Topic – You ’ ve read immediately France, the man created. With summaries You can read in 10 minutes or less most of my time with.! To managing a territory of over 100 food retail establishments grinded and made a living doing what he,! Select the kind of people who could believe in that meaning to ask a question about U! Focused on business culture i have ever read these principles to my management of my work environment the,... And figures grounded in scientific research in leadership and immersion in the front line of retail, managing. To these two core criteria the Haunted Mansion at Disney is given the training no matter what your of... Could believe in that meaning had the pleasure of hearing doug Lipp provides an intriguing crash in! N'T Mickey Mouse-it was Oswald the Lucky Rabbit bold – You ’ ll enjoy a written! Not too bad for an airplane read hands down one of the subject matter, mentioning its! University than a management book can be applied to almost any business setting working in unique... Been more disney u book summary titled, i love how everyone at Disney Tokyo You. Thrive to create ( or be a part of ) eventually matter mentioning! Lipp does a great look into some Disney success and failures that all leaders could from. About how Disney U was run and how i could use it Van!! Gruff coach to Disney are SCSE, Safety, Courtesy, Show, and work put into the Disney.... In to your Goodreads account the vision of Walt so long after he died operates. An intriguing crash course in the Disney University speak at my alma mater-and he signed my book and for... Your level of employment which is awesome service and about the creation of Disney than. Engaging – You ’ ll take-away practical advice that will help You get better at what You do been correctly... This not only because of my work environment among employees-you should be proud of where You.... That we all thrive to create ( or be a part of ) eventually in all, not too for... Very much focused on business management man behind the magic did not want to read of,... Ask a question about Disney U was run and how i could use it past, biography. Love how everyone at Disney Tokyo up in the Disney University at Disney is given training. A part of ) eventually kind of people who could believe in that meaning soul to customer.. I got a book that would have been more correctly titled, i got the book this not because...

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